Merchandise may be returned for a refund within (30) days of delivery; all you need to do is ship the wallpaper back to the stocking mill after obtaining a return authorization from us. We will process your refund within 48 hours of it being received and inspected by the mill.
If the return is due to a manufacturer defect, or our error, we will issue a full refund. If the return is due to buyer’s remorse, a pattern mismatch due to reorder without a run/batch number, or any other reason, a 35% restocking fee will be deducted from the product refund amount to ensure the continued quality of our products and services. Please note that any shipping fees paid with original order are non-refundable.
Please note: We cannot accept returns after the 30 days of the receipted delivery, no exceptions.
There is a 35% re-stocking fee on all returns unless there is a manufacturer defect in the product or we have made an error in processing your order. We understand that wallpaper might look different in person than its online representation which is why we strongly suggest first ordering samples before placing your actual order. If you need help ordering, or you are unsure about measurements, please give us a call or e-mail so we can assist you.
Please note that under normal circumstances we do not waive re-stocking fees for patterns being different in person than on the computer screen, receiving a different run number if you did not inform us of a re-order, buyer's remorse, or changing your mind after the order has been shipped.
To initiate a return, please email us at firstname.lastname@example.org for a return authorization tag. We will then email or mail your return authorization tag to you, based on your preference. Please do not send items back to us without a return authorization. Our customer service staff will not know to process your refund without a return authorization.
Wallpaper must be in new condition and in the original packaging to qualify for a refund. Please do not assemble or modify the product in any way.
Use the following instructions to return your merchandise:
Our customer service personnel will be happy to assist you with this process. Here is the typical return process:
Contract commercial vinyl wallcoverings cannot be returned unless the bolts are found defective or damaged. This includes any 54 inch wide commercial vinyl goods that are cut at the mill. Note: if it can only be ordered in 30-yd bolts, then it falls under this category. We strongly suggest ordering a sample before placing your order to ensure proper color matching. If you already have a sample, feel free to contact us to make certain you are ordering that exact same pattern.
We cannot allow for refunds or exchanges due to buyer's remorse, different run numbers, or the pattern not looking exactly in person as it did on the computer screen. Product page images are a digital representation of the actual pattern. You are not only welcome but encouraged to contact us to verify pattern numbers, SKUs, color matches, and good stock before placing your order.