Our shipping policy is simple: We ship our products to anywhere in the United States - except Alaska and Hawaii - for a FLAT RATE OF $5.99.
All orders in the Continental USA over $100 receive FREE SHIPPING, no promo code required!
All orders are charged a flat $5.99 handling fee, which covers the handling and fulfillment of your order, regardless of the quantity purchased or value. Samples are not charged a handling fee.
Your estimated delivery time is calculated from the date of your order and always based on standard business days (EST). Weekends and holidays are excluded since most carriers do not ship on those days.
Estimate Delivery Schedules are as follows:
1 - 2 Business Days
1- 3 Business Days
2 - 5 Business Days
3 - 10 Business Days
7 Business Days
10 Business Days
Please Note: Shipping and delivery dates are estimates only, and in no event shall we be liable for any delay in delivery or assume any liability in connection with shipment.
We use the following carriers to deliver our orders:
• USPS (Samples)
• DHL (International)
Once your order is processed and shipping from the warehouse, you will be provided with a tracking number. We will update your order with this number once it becomes available so you can track your order in transit.
Shipping is available to Alaska, Hawaii, and Canada for an additional shipping fee. The additional fee is solely based on what UPS or FedEx charges us.
Any orders being shipped outside of the United States will be handled by DHL Express or USPS International Shipping. Please allow 10-14 business days for orders to be delivered. Orders for shipment to countries outside of the U.S. may be subject to taxes, customs duties, and fees levied by the destination country (“Import Fees”). You are solely responsible for any fees, taxes, or duties that may be imposed upon the shipment. Please contact us directly via email or phone for a shipping quote.
Samples are shipped directly from the manufacturers via the United States Postal Service and most times do not have tracking numbers. Please allow 7-10 business days for them to arrive. Please note that different samples from different manufacturers will arrive at different times.
While all of our samples are sent via USPS First Class, some samples have the ability to be expedited at checkout. Please be aware that this means they will ship out the way you selected at checkout (2nd Day Air or Next Day Air) once the order has been processed. Sample processing takes approximately 1-3 business days by the mill. Once processing has completed your sample order will be shipped out to you via the shipping method you selected. Please be aware if you order multiple samples from multiple manufacturers, they will arrive at different times due to the differences in mill locations. Samples are non-refundable.
You have the option of choosing next day air if you need your delivery time expedited. The additional charge for 2nd/Next Day Air is based on your shipping location and is not refundable.
Please Note: Cut-off time for 2nd Day/ Next Day air shipping is by 2pm EST, M-F (excluding holidays). Any orders received after the cut-off time will ship out next business day and be delivered in accordance with shipping preference from the day it ships out. PLEASE NOTE: No orders will be shipped or delivered on Non-Business Days (including weekends, holidays, etc..)
Our goal is to make your decorating experience a positive one and we sincerely want you to be happy with your purchase. If any of our products do not meet your expectations, or the advertised quality, we will do our best to make it right. All the brands we carry come with a manufacturer's warranty.
Merchandise may be returned for a refund within (30) days of delivery; all you need to do is ship the wallpaper back to the stocking mill after obtaining a return authorization from us. We will process your refund within 48 hours of it being received and inspected by the mill.
If the return is due to a manufacturer defect, or our error, we will issue a full refund.
If the return is due to buyer’s remorse, a pattern mismatch due to reorder without a run/batch number or other information required for matching, or any other reason, a 35% restocking fee will be deducted from the product refund amount to ensure the continued quality of our products and services. Please note that any shipping fees paid with original order are non-refundable.
There is a 35% re-stocking fee on all returns unless there is a manufacturer defect in the product or we have made an error in processing your order. We understand that wallpaper might look different in person than its online representation which is why we strongly suggest first ordering samples before placing your actual order. If you need help ordering, or you are unsure about measurements, please give us a call or e-mail so we can assist you.
To initiate a return, please email us at firstname.lastname@example.org for a return authorization tag. We will then email or mail your return authorization tag to you, based on your preference. Please do not send items back to us without a return authorization. Our customer service staff will not know to process your refund without a return authorization.
Wallpaper must be unopened and in the original packaging to qualify for a refund (please do not reassemble or modify the product in any way). A few items are not eligible for return. These items include:
Use the following instructions to return your merchandise:
Although it is rare, sometimes a current pattern will go on backorder when there is not enough stock to fill an order. When this happens, we will notify you of the delay and ask if you wish to wait for the item to become available again or void your recent purchase. If you do decided to keep your order active, we will do our best to update you with the estimated ship date. We recommend waiting until you have received your tracking number before scheduling a firm installation date with your installer.
While we update our stock daily, sometimes a manufacturer will suddenly run out of stock on a pattern and either decide to not re-print it or discontinue an entire collection. When this happens, we will notify you as soon as we get the information from the mill. Please note that sometimes a discontinued pattern will be transferred to a different collection and still be available. If you want to ensure a particular wallpaper pattern is in stock, please feel free to double check by calling us before placing your order.
Unfortunately, we cannot accept returns of commercial 54" contract wallcoverings unless the bolts are defective or damaged. Therefore, we highly encourage ordering a sample of the product before making your final decision.